Covid-19 My Homecare Statement 18.03.20

With the recent developing situation around COVID-19 as a Homecare provider we want to give you the reassurances that we are doing everything possible to continue to deliver quality care to the people who need it within the community. We are making new working arrangements to make this as safe as possible and will continue to communicate any additional changes or measures should we need to take them.

Care and Support

We are monitoring this daily and expect to see increasing demands to our services in the coming weeks. We are working closely with all local authorities and we are constantly taking advice from the Government websites for all the latest updates. We are looking at staff recruitment methods to support an increase in demand, when that time arises ensuring that our services are continuous.

Infection prevention control measures

As always, our care staff will be following a robust hand washing technique using an alcohol based sanitiser or soap and water. This routine is used throughout the year to ensure our staff and service users are kept safe and risk of cross contamination are kept to a minimal

Our offices

At present all our offices remain open and fully functioning, this is being monitored daily and should home based working for some office staff be required then this decision will be made considering all risks.

Someone will always be in the office and if some of our office staff are sent home, they will monitor our Email system from home, which will always be working at normal speed and we will always answer phone calls as soon as possible:-  Monday – Friday 9am -5pm  

There may be some minor disruption to answering phone calls if some office staff work from home.. For this reason, we are all still working from the office, but should it have to change then we will let you know.

We are closely monitoring this changing situation to make sure we are taking all precautions necessary to keep our workforce and service users safe and that their needs are still met. As the situation develops over the coming weeks our plans and strategies may change and we will ensure that we inform you of all developments.

Our aim at this time is to continue as normal and to keep everyone safe

Thank you for your continued support during this difficult time

David Johnson

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